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The Hilton Family of Companies Internet Privacy Policy
We strive to deliver outstanding products, services, and experiences across the Hilton Family of Companies -- and at every
touch-point and guest interaction. We value your business and, most importantly, your loyalty. We recognize that privacy is
an important issue. This Internet Privacy Policy demonstrates Hilton's commitment to assuring a strong and meaningful customer
relationship, and addresses questions about the type of personal information we collect on our websites, the third parties
with whom we might share such information, and how you can review or change the personal information you provide to us when
creating "profiles" on our websites.
On our websites we collect information that you voluntarily provide in order for us to provide services and products, process
reservations and other transactions you request, and provide customer service. We may also use the personal information we
collect for other business purposes such as to better understand customer needs, enhance relationships, make appropriate
offers, or facilitate third party offers we feel will be of interest to you.
More detail about the personal information we collect and the collection of information through web technologies such as
"cookies," is described below in the section called "Categories of Information We Collect." More information about the third
parties with whom we may share your personal information is described below in the section called "Sharing Personal
Information Collected on our Websites."
Additional information about the terms of use of our websites is available in our Site Usage Agreement. If you are a member of
Hilton HHonors, you should also refer to the HHonors Terms and Conditions at Hiltonhhonors.com for more information. As used
in this Policy, the term "Hilton" means Hilton Hotels Corporation and the terms "Hilton Family of Companies", "we", "our" and
"us" include Hilton Hotels Corporation, Hilton Grand Vacations Club® Hilton Reservations Worldwide, and Hilton HHonors
Worldwide. Hilton HHonors Worldwide and Hilton Reservations Worldwide are jointly owned with Hilton International Co., a
Delaware corporation that is wholly-owned by Hilton Group, PLC. The terms "Hilton Family of Companies", "we", "our" and "us"
as used in this Internet Privacy Policy do not include Hilton International Co.
This Internet Privacy Policy applies only to the personal information that is collected on those public websites where we post
this policy (i.e. not information collected elsewhere,) including hilton.com, conradhotels.com, doubletree.com,
embassysuites.com, hamptoninn.com, hiltongardeninn.com, homewoodsuites.com, myleisuretrip.com, hiltonhhonors.com,
hiltongrandvacations.com, thehiltonclub.com, and numerous other Hilton Family of Companies websites.
Categories of Information We Collect
Making Reservations:
When you make a reservation or purchase a vacation package we will request your name and address information along with other
information to assist with your reservation and stay such as credit card number, date of arrival/departure, member number,
frequent flyer or partner program affiliation, and room preferences.
Hotel, Airline and Rental Car Packages:
By selecting a package, you may conveniently book airfare and rental cars along with your stay. If you choose to do so, we
will collect the information described above in connection with the reservation, as well as the names of the other travelers,
their frequent flyer numbers, the age of the driver of the rental car, and the three-digit code that appears on the back of
your credit card. The packager, air, car and other service providers are third parties that have separate privacy practices.
Requests for Information
When you request additional information related to our services or properties, we will request your name and contact
information such as street address, phone number, and email address.
Sweepstakes and Contests
On occasion, we conduct sweepstakes and contests that offer the opportunity to win prizes. Each sweepstakes has its own terms
and conditions. Some sweepstakes require you to choose to enter and for others you will be entered automatically if certain
elements described in the sweepstakes terms and conditions are met (e.g., making a reservation with a certain credit card).
As part of entering a sweepstakes, certain personally identifiable information such as name and email address may be required.
Planning Meetings and Events
If you are interested in obtaining more information about meeting and event planning, we may request your name and contact
information such as street address, phone number, and email address. You may also create a profile to allow you to submit all
of your group or meeting requests and receive a fast and consolidated response, including rate and availability information.
Your profile will be automatically saved and accessible by using a self-selected password. Your meeting and event
specifications can be saved, copied, modified, or printed for future use. If you create a profile, we may request more
information about your organization, such as organization name, annual budget for events, number of events you sponsor per
year, date of event, number of guests, and number of guest rooms required. You may access and review the information you
provided to us at the time of registration by clicking on "my profile" and entering your user name and password.
Contacting Us by Email with Questions or Comments
When you send us an email from one of our sites, we may retain information such as the content, your email address, our
response, and the text of any follow-up questions you may have. We may use this information, for example, to measure how
effectively we address customer concerns online, to personalize your experience, and to continuously improve our service to
you.
Electronic Postcards and Forwarding to Friends
From time to time our websites may offer a feature that allows you to send an electronic postcard or otherwise share a message
with a friend. If you choose to do so, we will ask you for your name and email address, and the recipient's name and email
address, along with the text of any message you choose to include.
Online Surveys
Occasionally, we may conduct online surveys to better understand the effectiveness of our websites. Your participation in
these surveys is voluntary. Information collected by us when you participate in a survey may include name, street address and
email address.
Employment
If you choose to apply for employment online, you will be required to provide your name, street address, telephone number,
email address and the name of the college you attended. You will also be asked to provide the schedule you are available to
work, your Social Security Number, your desired rate of pay, whether you can submit proof of legal right to work in the U.S.,
whether you are of a legal age to serve alcoholic beverages in the applicable state; and whether you are eligible to receive
any permits or licenses required by law. You will also have the opportunity to attach your resume into our electronic form.
You will be asked to provide your email address if you choose to be notified of future openings.
Franchise Information
If you are interested in obtaining more information about franchise opportunities, we may collect your name and contact
information such as street address, phone number, and email address; information about your specific interest such as brand,
type of ownership, etc.; and information about your property type such as current ownership, size of parcel, location of
parcel, number of rooms, height limitation, and time frame for planning or acquiring.
Investor Relations
Hilton offers you the ability to subscribe to our investor relations email alert service to learn when new investor
information including earnings releases, financial reports and SEC filings have been added to our websites. If you choose to
subscribe, we will require your email address. If you would like investor information mailed to you we may ask that you
provide your name, street address, email address, phone number, and fax number. If you would like the package delivered by
FedEx, we will ask for your FedEx account number.
Supplier Diversity Outreach Program
If you are a minority or women owned company interested in participating in Hilton's Supplier Diversity Program, you may
complete the Supplier Diversity Profile Application Form online. If you choose to apply you will be asked to provide
information about your company and its principals including principal's name, address, email address, and ethnicity, contact
person's name and email address, company's tax identification number and legal structure, and evidence of Women/Minority
Business Enterprise certification.
Accessing and Reviewing Profile Information
When making a reservation, you may have the option of registering for a Fast Reservations Account. This account enables you to
sign up for email newsletters and make reservations across hotels owned, managed and/or franchised by the Hilton Family of
Companies and Hilton International Co., quickly and easily. If you choose to register for an account we will ask you to select
a username and password, and provide your name and contact information. In addition, if you choose to, you can include credit
card information, frequent flyer or travel partner program information, room preferences, favorite destinations, and select
the email newsletters to which you would like to subscribe.
The information you provided to us at the time of registration may be accessed, reviewed and updated at any time by signing in
using your Username (or HHonors number) and Password (or PIN), and clicking on "my profile".
Hilton Grand Vacations Club®
Requests for Information
If you are interested in obtaining information about vacation ownership (timeshare) through hiltongrandvacations.com or
thehiltonclub.com, we may ask you to provide your name, phone number, street address, email address, and HHonors member
number. We may also ask you to tell us your vacation preferences such as destinations of interest, season of usage, length of
usage and suite size, and whether you have visited an HGVC resort in the past. If you would like to complete an online
"pre-application" for ownership or if you submit a reservation request online, we may ask you to provide the information
described above as well as your annual income range. Please note that our ability to accept or respond to online requests may
depend on the registration requirements of the state in which you reside.
Hilton Grand Vacations Club or Hilton Club Members
Members of Hilton Grand Vacations Club or the Hilton Club may create an online account in order to access online services such
as viewing information about your account, making payments online, checking current balances and reservation ability. If you
create an online account, we may ask you to provide your member number, the last four digits of your phone number, a
self-selected password, and your email address.
Hilton HHonors
Enrolling in HHonors
You may enroll in our Hilton HHonors program online when you visit hiltonhhonors.com. When you enroll, we will ask you to
provide your name, date of birth, street address, business name, title and business street address, home and business
telephone and fax numbers and email addresses, preferred communication methods, and whether you are over 18 years of age.
HHonors Members
At your choice, you can register your HHonors account online which will allow you to view your account, book online Rewards
Reservations, and redeem and purchase points online. When you register your account, you will be required to provide your
name, email address, account number, a desired user name and desired password. Once your account is registered, the
information you provided when you enrolled in HHonors will automatically be used to create an online profile which you may
access by entering your username and password. When you book a Rewards Reservation or purchase HHonors Points online we may
ask for your name, HHonors number, street address, phone number, email address, credit card information, frequent traveler
account number, room preferences and any special account information such as corporate account number, group or convention
code, travel agent number or AAA number.
The information you provided to us at the time of registration may be accessed, reviewed and updated at any time by signing in
using your Username (or HHonors number) and Password (or PIN), and clicking on "my profile".
Collection of Information Through Web Technologies
We may automatically track and collect your IP address, domain server, the type of computer and type of web browser you are
using and use "cookies" to (i) customize content specific to your interests, (ii) ensure that you do not see the same
advertisement repeatedly, and (iii) store your password so you do not have to re-enter it each time you use the sites. Some of
the websites operated on our behalf are hosted and managed by other companies who may track and collect this information.
What are Cookies?
- "Cookies" are pieces of electronic information (specifically, a string of text) that your browser and your operating
system store on your hard drive for record-keeping purposes.
- Cookies can store a user's ID and password, personalize home pages, identify which parts of a site have been visited
or keep track of previous selections or purchases.
- Cookies can enhance the user's visit.
- The use of cookies is an industry standard-you'll find they are used by most major commercial websites.
How We Issue and Use Cookies.
- We issue and use cookies to enhance your visit and the services we offer on the sites. The sites consist of thousands
of pages of content. We want you to be able to find the information and offers that interest you, as quickly and easily as
possible. The use of cookie technology helps us to achieve that objective.
- We issue and use cookies to keep track of the areas of the sites which interest our visitors most. In doing so, we can
determine areas of the sites that are most popular and those that are not. Many improvements and updates to the sites are
based on such data as total number of visitors and pages viewed. This information is most easily tracked with
cookies.
- Visitors to the sites who accept cookies may be presented with targeted messages, offers and ads on the site and via
email that we believe would be of value, based on observed preferences.
- If you have registered as a member of the sites and accept cookies, we can tailor your use to your personal
preferences, and it is easier and faster to take advantage of the sites' benefits.
- If you have submitted your email address, you may receive targeted messages we believe you will find of value.
Remember, you may request to be removed from your email subscription lists.
Your Choice to Accept or Deny Cookies
You can choose whether to accept or deny cookies; your browser on your computer is often initially set to accept cookies.
However, you can choose to deny cookies and continue browsing the sites.
Keep in mind that your choice to accept or deny a cookie is different from your choice to accept/deny email messages.
Sharing Personal Information Collected on our Websites
We may share personal information among the Hilton Family of Companies, owners and operators of our franchised and managed
hotels, and Hilton International Co. We may also share information with select third parties who offer goods or services we
think may be of interest to you. From time to time we may partner with other companies to provide co-sponsored or co-branded
promotions, products and services and may share your information with our co-sponsor. For example, we may co-sponsor some
sweepstakes or contests on our site with other companies or we may provide prizes for sweepstakes and contests sponsored by
other companies. If you enter one of these sweepstakes or contests, we may share your information with our co-sponsor or the
third party sponsor. When you use a credit card to purchase goods or services, we may share your information with the credit
card company. We also may share your information with the banks that issue our Hilton HHonors co-branded credit cards. Use of
shared information is subject to third parties' policies.
We rely on service providers to help us deliver products and services, such as administering the HHonors, Hilton Grand
Vacation Club, and Hilton Club programs, offering products and services, providing services in connection with our websites
including airline and rental car packages, communicating news and delivering promotional materials via email and direct mail,
processing credit card transactions, and administering sweepstakes and surveys.
During the course of our business, we may also share aggregated demographic and statistical information that is not personally
identifiable.
Business Transfers
In the event that Hilton, or part of the Hilton Family of Companies, merges with or is acquired by another legal entity, the
personal information collected by Hilton may be transferred to that other legal entity as an asset.
Legal Requirements
The Hilton Family of Companies will disclose personally identifiable information without your permission when we believe in
good faith that such disclosure is required by law, or is necessary or desirable to investigate or protect against harmful
activities to guests, visitors, employees, or others, or to property (including this site).
Third Party Websites
We do not control and shall not be responsible for the collection of personal information by third party websites, including
websites owned or controlled by franchises, third party owners or managers of hotel properties, Hilton International Co.,
hotel room distributors, or websites not controlled or authorized by Hilton. Third party websites that are accessed through
links on our websites have separate privacy practices. We have no responsibility or liability for the practices and policies
implemented by third parties on their websites. Third party websites may have received permission from Hilton to use Hilton
logos or trademarks but will not offer a link to this Internet Privacy Policy. You may contact them directly to ask questions
about their privacy practices and policies.
If you enter or choose to leave our websites via links to other non-Hilton sites (including those of our advertisers, content
providers, vendors, independent hotels, affiliates and partners), your visits to those sites are not covered by this Internet
Privacy Policy.
Internet Privacy Policy Changes
In the future, we may make changes to this Internet Privacy Policy. The revised Internet Privacy Policy will be displayed via
a link on this website so that you will know what types of information we gather and the categories of third parties with whom
we may share the information.
Effective Date
This Internet Privacy Policy is effective as of July 1, 2004.
Special Notification for California Residents
Individual customers who reside in California and have provided their personal information to the Hilton Family of Companies
may request information about our disclosures of certain categories of personal information to third parties for their direct
marketing purposes. Such requests must be submitted to us at one of the following addresses:
CA_Privacy@Hilton.com
or Hilton Hotels Corporation, Attn: Guest Assistance, 755 Crossover Lane, Memphis, TN 38117. Within thirty days of receiving
such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party
direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third
parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests
submitted other than to the address specified in this paragraph.
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